Incident Management

As a Registered NDIS provider Aspire Options has an obligation to notify this NDIS Commission of reportable incidents that occur, or are alleged to have occurred, during service delivery or in connection with services delivered by Aspire Options.

A reportable incident is defined as:

  • Death of a person with a disability
  • Serious injury of a person with a disability
  • Unlawful sexual or physical contact with, or assault of a person with a disability
  • Sexual misconduct
  • Unauthorised use of restrictive practices in relation to a person with a disability

Aspire Options follows the 6 step guide from the NDIS Commission when identifying and responding to reportable incidents.

Aspire Options also has measures in place to identify and manage non-reportable incidents such as work related hazards, disaster and emergency management, ICT outages or human resources matters as a means of managing quality and risk. Incident management is taken seriously by Aspire Options as we are dedicated to ensuring our services are safe for all participants and are workforce.


With a COVID SAFE plan in place, Aspire Options is continuing to offer face-to-face therapy services (whilst applying social distancing, correct PPE, hand hygiene and appropriate cleaning).

Telehealth, Zoom and FaceTime appointments will continue to be available for safety and convenience.

The health and safety of our clients, their families and our team remain paramount. We are confident our team can provide a quality face-to-face service while adhering to our Coronavirus Policy (which continues to be modified according to the environmental factors and governmental directives and supports a safe environment for our clients and team alike).

Embrace the ‘new normal’ and together we can overcome!

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